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FAQ's

  • Can I pick up my order?

    January 28, 2011

    Yes, you may pick up your order one day in advance of you event and return the equipment the following business day. more »
  • Do I have to wash the products I rented?

    January 28, 2011

    LINEN: A bag is provided to package your soiled linen. Please take care to remove excess food and debris from the cloths and napkins prior to bagging and resending. Linen should also be completely *DRY* and free of moisture. We ask that all food service products be rinsed of all... more »
  • What payment methods do you accept?

    January 28, 2011

    Pelican Tents & Events accepts the following credit cards: Visa, MasterCard, American Express and Discover. Personal or Company checks and cash are also acceptable. We require all orders to be paid in advance of delivery, except for established accounts. more »
  • Does your crew set up the equipment?

    January 28, 2011

    Pelican Tents & Events trained staff will set up all tents, staging, dance floors and many other items. Pelican Tents & Events staff will set tables and chairs up for additional fee. Arrangements must be made in advance for this service. more »
  • Do I need an appointment to visit your showroom?

    January 28, 2011

    Our Showroom is open year around... although you don’t need an appointment we encourage you to make one if possible or to call ahead. more »
  • What are your business hours?

    January 28, 2011

    Pelican Tents & Events team is available to serve you Monday through Friday from 8:00a.m to 5:00 p.m. The Showroom is open from 9:00 a.m. to 5:00 p.m. more »